Investigating the role of client learning for successful architect-client relationships on private single dwelling projects, Architectural Eng. and Design Management, vol.7, issue.3, pp.177-189, 2011. ,
Co-evolution in design practice, About : Designing. Analysing design meetings, vol.434, 2009. ,
Information, Inspiration and Co-creation, Proceedings of the 6th International conference of the european academy of design, 2005. ,
How designers think -the design process demystified. Fourth Edition, vol.321, 2005. ,
L'acceptabilité des nouvelles technologies : quelles relations avec l'ergonomie, l'utilisabilité et l'expérience utilisateur ?, Le Travail Humain, vol.72, issue.4, pp.311-331, 2009. ,
Open Innovation. Researching a new paradigm, 2006. ,
Enjeux de mots. Regards multiculturels sur les sociétés de l'information, 2005. ,
The reflective practitionner : how professionals think in action, 1983. ,
Architecture : the story of practice, 1991. ,
User input to design : confirming the, Environments by design, vol.1, issue.2, pp.125-140, 1996. ,
What active users and designers contribute in the design process. Interacting with computers 16, pp.377-401, 2004. ,
Designing the customer experience, Building Research & Information, issue.5, p.31, 2003. ,
DOI : 10.1080/0961321032000088025
Construction Product/Service and Customer Satisfaction, Journal of Construction Engineering and Management, vol.128, pp.522-529, 2002. ,
DOI : 10.1061/(asce)0733-9364(2002)128:6(522)
The nature and determinants of customer expectations of service, Journal of the Academy of Marketing Science, vol.21, issue.1, pp.1-12, 1993. ,
Construction business performance measurement: the SPM alternative, Business Process Management Journal, vol.6, issue.5, pp.408-416, 2000. ,
DOI : 10.1108/14637150010352417
Design-and-build contractors' service quality in public projects in Singapore, Building and Environment, vol.40, issue.6, pp.815-838, 2005. ,
DOI : 10.1016/j.buildenv.2004.07.017
Satisfaction of residents on public housings built before and after implementation of ISO9000, Habitat International, vol.35, issue.1, pp.50-56, 2011. ,
Analysis of client-satisfaction factors in construction industry, Journal of Management in Engineering, vol.11, issue.2, pp.36-42, 1995. ,
Determinants of contractor satisfaction, Construction Management and Economics, vol.31, issue.7, pp.761-779, 2013. ,
Learning to talk to users in participatory design situations, Design Studies, vol.28, pp.217-242, 2007. ,
, La profession d'architecte en Europe 2016 -Une étude du secteur, 2017.
Méthodes de design UX 30 méthodes fondamentales pour concevoir et évaluer les systèmes interactifs, 2016. ,
The transitional experience : an alternative view of culture shock, Journal of Humanistic Psychology, vol.15, issue.4, pp.13-23, 1975. ,
Habitus shock : a model for architect-client relationships on house projects based on sociological and psychological perspectives, Proceedings of the Future trends in architectural management international symposium, pp.209-220, 2009. ,